Conflict management in dentistry
https://doi.org/10.36377/1683-2981-2020-18-2-51-55
Abstract
The problem of convicts arising between a doctor and a patient in a dental clinic is presented. The characteristic of con^ictogenic personalities and con^ictogenic situations, the occurrence of which is possible at a dental appointment, is given. The ways and methods of creating an optimal relationship between a dentist and a patient are presented, which allows you to conducttreatmentwith maximum ef^ciency and mutual bene^t. Dentists, starting their independent professional activities, should correctly use psychological skills at outpatient appointments: the ability to speak, hear, persuade, establish positive interpersonal contacts with different psychological types of patients, recognize emerging convicts at the initial stage, not get involved in the convict itself, be able to manage the convict and extinguish it using psychological techniques and techniques. Fully meet the expectations of the patient who has applied for help in a medical institution.
About the Authors
I. A. Belenova
Federal State Budgetary Educational Institution of Higher Education "Voronezh State Medical University named after N.N. Burdenko" of the Ministry of Health of the Russian Federation
Russian Federation
Russian Federation
Doctorof Medical Sciences, Professor, Department of Hospital Dentistry
Voronezh
A. V. Mitronin
Federal State Budgetary Educational Institution of Higher Education "Moscow Medical and Dental University named after A.I. Evdokimov" of the Ministry of Health of the Russian Federation
Russian Federation
Russian Federation
Professor, Doctor of Medical Sciences, Dean of the Faculty of Dentistry, Head of the Department, Honored Doctorof Russian Federation
Moscow
O. A. Azarova
Federal State Budgetary Educational Institution of Higher Education "Voronezh State Medical University named after N.N. Burdenko" of the Ministry of Health of the Russian Federation
Russian Federation
Russian Federation
PhD, Associate Professor, Department of Hospital Dentistry
Voronezh
A. V. Podoprigora
Federal State Budgetary Educational Institution of Higher Education "Voronezh State Medical University named after N.N. Burdenko" of the Ministry of Health of the Russian Federation
Russian Federation
Russian Federation
PhD, Professor, Department of Oral and Maxillofacial Surgery
Voronezh
O. A. Kudryavtsev
Federal State Budgetary Educational Institution of Higher Education "Voronezh State Medical University named after N.N. Burdenko" of the Ministry of Health of the Russian Federation
Russian Federation
Russian Federation
PhD, Associate Professor, Department of Dentistry, Institute of Continuing Professional Education
Voronezh
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Review
For citations:
Belenova I.A., Mitronin A.V., Azarova O.A., Podoprigora A.V., Kudryavtsev O.A. Conflict management in dentistry. Endodontics Today. 2020;18(2):51-55. (In Russ.) https://doi.org/10.36377/1683-2981-2020-18-2-51-55
